Customer Service
Shipping Information

Every effort is made to ship your products within 1 business day from when we receive your order. Shipments should arrive within 10 business days (unless otherwise noted in the Special Shipping tab on the product's detail page.) Orders are received at our Corporate Offices in Tacoma, WA. All orders are shipped from our Distribution Center in Plainfield, IN. All shipping charges are based on the dollar amount of your order, unless otherwise stated on the product's detail page. When ordering please include a street address (no P.O. Boxes).

Express, oversized, and freight charges are excluded from "Free Shipping On Orders Over $99" and will be billed as outlined on this page. Click here to learn more about "Free Shipping On Orders Over $99".

To ensure Christmas delivery in the 48 contiguous states, please place your order using Two-Business Day shipping by 1 p.m. PT December 22.

Standard Shipping & Handling Charges
(48 contiguous United States, APO/FPO addresses)
For orders totaling: Include:  
$1.00 to $24.99 $6.99  
$25.00 to $49.99 $10.99  
$50.00 to $74.99 $13.99  
$75.00 to $98.99 $15.99  
$99.00 to $149.99 $17.99 FREE!
$150.00 to $199.99 $19.99 FREE!
$200.00 to $249.99 $21.99 FREE!
$250.00 and up $24.99 FREE!

Two-Business Day Delivery
Add $49.00 to standard shipping & handling charges for two-business day delivery. Certain items are excluded due to weight or size. Your order will arrive within two business days when placed before 1 p.m. Pacific Time (Monday - Friday). Please add one day to shipping time frames during Holidays as most carriers are closed.

Next-Business Day Delivery
Add $69.00 to standard shipping & handling charges for next-business day delivery. Certain items are excluded due to weight or size. Your order will arrive within the next business day when placed before 1 p.m. Pacific Time (Monday - Friday). Please add one day to shipping time frames during Holidays as most carriers are closed.

Oversized Products
Due to size and/or weight, some items require additional shipping charges on top of our Standard Shipping & Handling Charges. These charges are stated on the item's Product Detail Page. With "Free Shipping On Orders Over $99" you will only pay the additional shipping. This charge will be marked as Standard shipping during checkout but will only in include the additional charges from these select items.

Restricted Products
Some items cannot be transported via air service due to FAA regulations. We cannot ship these restricted items outside of the 48 contiguous United States.

Gift Certificate Shipping & Handling
Shipping & handling charges for gift certificates ordered alone or shipping to a separate address from other products are: free for standard ground, $12.99 for two-business day, and $24.99 for next-business day service. If the gift certificate is included with other products delivered to the same address, the gift certificate charges are waived and applicable charges are based on merchandise.

Delivery of gift certificates by email is free and may take up to 2 hours between completing your order and delivery of the gift certificate to the receipient's email inbox.

Large Item (Freight) Orders
Due to the large size and weight of certain cabinet or heavy-weight products, these items are shipped by a freight service and do not fall within our Standard Shipping & Handling Charges. Shipping charges are calculated during checkout. This is noted on the in the Special Shipping tab on the product's detail page. With "Free Shipping On Orders Over $99" this charge will be marked as Standard shipping during checkout but will only reflect the freight charges for these select items.

All shipping rates apply to deliveries in the contiguous 48 United States. Please call Customer Service at 800-345-5789 for shipping rates to Alaska, Hawaii, and Puerto Rico.

Alaska, Hawaii, and Puerto Rico Orders
We can only ship orders via express service to these locations. Excludes restricted products, and products with long lead times. Please call Customer Service at 800-345-5789 for shipping rates and to place orders for items with long lead times.

Split Shipping Orders
You can choose to send contents of your order to more than one location during checkout. Shipping and handling charges, and any restrictions above, are based on the products sent to each location.

Canadian Orders
All Canadian shipments require special shipping and handling. No shipping total will display at checkout. Customer Service will contact you via email or phone with your shipping total and to confirm your order within two business days. You may also call (253)922-2400 for assistance with your order.