CAREER OPPORTUNITIES

Griot's Garage continues to grow. If you would like to be part of a winning team, are an avid automotive enthusiast and strive for perfection in your career choice, let us know. We look forward to hearing about your talents. Please direct all inquiries, including your resume, salary requirements and your favorite automobile to info@griotsgarage.com. List the subject matter as I want to join your team!

Griot's Garage promotes equal employment opportunity to all employees and applicants regardless of race, color, religion, sex, national origin, age, marital status, veteran status or disability status. All employment decisions are based on principles of equal employment opportunity. We are proud to say we are a Drug-Free and Smoke-Free workplace.

Current Openings:

  • Customer Service Representative for Inbound Contact Center
  • Wholesale Customer Service Coordinator

Customer Service Representative for Inbound Contact Center (Tacoma, WA)

Overview:

We are currently hiring for Customer Service/Sales Representatives. This position is responsible for answering inbound telephone and email inquiries. The best candidates will have an eagerness to learn, a strong passion and enthusiasm for anything automotive and a strong desire to take care of the customer at every opportunity. We are looking for a self-motivated, goal oriented professional who thrives in a fun customer service and sales environment. We are committed to providing our customers with the best possible service and will only consider candidates who are willing to do the same day in and day out.

Responsibilities:

  • Field inbound sales and customer service calls/emails.
  • Respond to customer's phone calls, emails, or traditional mail in a professional manner.
  • Up-sell additional related products.
  • Capture and verify customer information.
  • Fielding technical product and process inquiries.
  • Maintain and uphold the highest levels of customer service without exception.

Qualifications:

  • Aggressive, motivated, self-starter who is passionate about their work, our customers and everything automotive.
  • 1-3 years Call Center experience preferred.
  • Is willing to build a long-term relationship with the customers and our company.
  • Provide quality customer service via telephone, email or face to face.
  • Strong verbal and written communication skills.
  • Ability to build rapport, qualify, present, and build value for sales opportunities.
  • Ability to type 30-40 wpm with excellent spelling and grammar.
  • Attention to detail and good organizational skills.
  • Strong Microsoft Office Application Knowledge.
  • Ability to perform well in a constantly changing environment; actively seeking new roles as needed within a customer centric work environment.
  • High School Diploma or equivalent.
  • A willingness to Have Fun In Your Garage!

Benefits:

  • A competitive hourly wage (DOE) with excellent performance based incentives
  • Co-pay Medical
  • Co-pay Dental
  • Life Insurance
  • 401(k) Plan
  • Paid vacation days + holiday pay
  • Employee discount plan
  • Employee Profit Sharing Plan

Please familiarize yourself with Griot's Garage by looking at our company profile.
Griot's Garage is an Equal Opportunity Employer and Drug and Tobacco Free Employer.

To apply for this position, please send your resume to:
Garage, Inc./Human Resources
Re: Contact Center Representative
3333 South 38th St
Tacoma, WA 98409

or e-mail it to:
ccsrjob@griotsgarage.com

Wholesale Customer Service Coordinator (Tacoma, WA)

Griot's Garage continues to grow. If you would like to be part of a winning team, are an avid automotive enthusiast and strive for perfection in your career choice, let us know. We look forward to hearing about your talents.

The Wholesale Customer Service Coordinator must possess strong interpersonal communication skills, both written and verbal, as this position will require steady communication with parties both internal and external to the company.

Job Responsibility:

  • Accomplishes customer service objectives by communicating, planning, monitoring, appraising, and reviewing customer orders, requests and needs.
  • Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
  • Meets customer service financial objectives by forecasting requirements of specific accounts.
  • Assisting with annual budgets; scheduling expenditures; analyzing variances; initiating corrective actions.
  • Determines customer service requirements by maintaining contact with sales team members, customers; benchmarking best practices; analyzing information and applications.
  • Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
  • Maximizes customer operational performance by providing advice; resolving problems; detecting and diagnosing network problems.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations, and attending internal training sessions.
  • Accomplishes information systems and organization mission by completing related results as needed.
  • Being a team player is a must.

Qualifications:

  • Aggressive, motivated, self-starter who is passionate about their work, our customers and everything automotive.
  • 1-3 years Customer Service experience preferred.
  • 2 or 4 year degree preferred.
  • Strong verbal and written communication skills.
  • Attention to detail and good organization skills.
  • Strong Microsoft Office Application Knowledge.
  • A willingness to Have Fun in Your Garage!

Benefits:

  • A competitive hourly wage (DOE)
  • Co-pay Medical
  • Co-pay Dental
  • Life Insurance
  • 401(k) Plan
  • Paid vacation days + holiday pay
  • Employee discount plan
  • Employee Profit Sharing Plan

Please familiarize yourself with Griot's Garage by looking at our company profile.
Griot's Garage is an Equal Opportunity Employer and Drug and Tobacco Free Employer.

To apply for this position, please send your resume to:
Garage, Inc./Human Resources
Re: Wholesale Customer Service Coordinator
3333 South 38th St
Tacoma, WA 98409

or e-mail it to:
careers@griotsgarage.com