CAREER OPPORTUNITIES

Griot's Garage continues to grow. If you would like to be part of a winning team, are an avid automotive enthusiast and strive for perfection in your career choice, let us know. We look forward to hearing about your talents. Please direct all inquiries, including your resume, salary requirements and your favorite automobile to info@griotsgarage.com. List the subject matter as I want to join your team!

Griot's Garage promotes equal employment opportunity to all employees and applicants regardless of race, color, religion, sex, national origin, age, marital status, veteran status or disability status. All employment decisions are based on principles of equal employment opportunity. We are proud to say we are a Drug-Free and Smoke-Free workplace.

Current Openings:

  • Customer Experience Associate
  • Digital Marketing Specialist

Customer Experience Associate (Tacoma, WA)

Are you looking for a position where you will be appreciated for your strong communication skills and desire to help others? Griot's Garage is looking for you!

Griot's Garage is the leader in providing premium car care solutions for the automotive enthusiast and car care perfectionist. We have a strong commitment to making the best products and provide the most complete expertise to our customers and their cars - from the Ferraris to the daily drivers and everything in between! We are a company comprised of car nuts having fun in our garage, but no previous car care experience is required to join us in the fun!

We have one opening for a Customer Experience Associate (CEA) with a sharp mind, eagerness to learn, and a strong desire to take care of the customer at every opportunity. The primary duty of every CEA is to assist customers with product and service questions and requests. This involves customer-facing sales and support, in-person and over the phone. The mission of the CEA is to ensure that each customer experiences the best quality service, while maximizing the efficiency of operations.

This position will give you the opportunity to work in an iconic building surrounded by vintage race cars, motorcycles, and unique pieces of automotive history. You, and a team of like-minded enthusiasts, will be paid to talk about cars and car care products all day! Griot's will support you with training to develop your skills and provide a pathway to grow in your career. At Griot's Garage, we like to have fun in our garage while striving towards the highest standards of performance. We hope you will join us!

Responsibilities:

Sales & Customer Engagement

  • Engages customers in explaining product benefits and features.
  • Displays confidence, concern, and creativity while handling customer service issues and complaints.
  • Provides timely and organized follow-up through various methods of communication including face to face, email, telephone, live chat.
  • Fields technical product and "how to" inquiries.
  • Understands the sales process and how to move customer from initial inquiry to closure.
  • Upsell customers to enhance their product experience.
  • Ability to deescalate and handle customer complaints.

Qualifications:

  • Confident, motivated, self-starter who is passionate about their work, our customers and everything automotive.
  • Sales and customer service experience preferred.
  • Flexibility with work schedule to include Saturday and Sunday shifts.
  • Able to clearly communicate whether in person, via phone, email, or live chat.
  • Attention to detail and good organizational skills; able to manage multiple tasks successfully.
  • Microsoft Office application knowledge.
  • High School Diploma or equivalent.
  • Ability to perform well in a constantly changing environment; actively seeking new roles as needed within a customer centric work environment.
  • The ability to "Strive for perfection in everything, take the best that exists and make it better. If it doesn't exist, create it. Accept nothing nearly right or good enough." - Sir Henry Royce
  • A willingness to Have Fun In Your Garage!

Benefits:

  • A competitive wage with excellent monthly performance-based incentives
  • Medical and Dental Insurance
  • Life Insurance
  • 401(k) Plan
  • Paid vacation days + holiday pay
  • Generous employee discounts on Griot's products
  • Employee Profit Sharing Plan
  • Car Care School and training
  • Exposure to local car clubs and other likeminded auto enthusiasts

Please familiarize yourself with Griot's Garage by looking at our company profile.
Griot's Garage is an Equal Opportunity Employer and Drug and Tobacco Free Employer.

To apply for this position, please send your resume to:
Garage, Inc./Human Resources
Re: Customer Experience Associate
3333 South 38th St
Tacoma, WA 98409

or e-mail it to:
ccsrjob@griotsgarage.com

Digital Marketing Specialist (Tacoma, WA)

Griot's Garage is the leader in providing complete car care solutions for the car care perfectionist. We have a strong commitment to providing the best service and most complete expertise to our customers, and we want you to come Have Fun In Our Garage!

We are growing fast and as a result, looking for a Digital Marketing Specialist to join our team. You will play a key role in developing and executing digital marketing programs that drives both customer retention and customer acquisition.

Responsibilities:

  • Build and execute an email program strategy to align with business goals and objectives
  • Develop strategy to grow and monetize social media platforms
  • Develop, execute, and test social media content and marketing campaigns
  • Identify, develop, and coordinate content with internal creative and events teams
  • Moderate and interact with customers within social media platforms
  • Execute and analyze paid and organic search strategy
  • Analyze the design and execution of Google Shopping and other feed-related advertising programs
  • Optimize performance metrics and communicate results and findings monthly
  • Occasionally attend and cover local events at our store for social media platforms which occur over the weekends
  • Build or recommend process improvements

Qualifications:

  • 3+ years of online marketing experience, preferably in email and/or social media programs in a retail environment
  • Interest in cars and car care is required
  • Working experience in social media marketing or as a digital media specialist
  • Experience with paid social media programs - setting up and analyzing
  • Ability to manage multiple priorities with minimal supervision
  • Excellent analytical skills
  • Proficiency in Microsoft Excel (pivot tables, vlookup)
  • Ability to work both independently and as part of a team
  • Familiarity with Google AdWords, Google Analytics, and bid management tools
  • Excellent communication and presentation skills
  • Bachelor's degree in Marketing or equivalent work experience

Benefits:

  • A competitive wage (DOE)
  • Co-pay Medical
  • Co-pay Dental
  • Life Insurance
  • 401(k) Plan
  • Paid vacation days + holiday pay
  • Generous Employee Discount Plan
  • Employee Profit Sharing Plan

Please familiarize yourself with Griot's Garage by looking at our company profile.
Griot's Garage is an Equal Opportunity Employer and Drug and Tobacco Free Employer.

To apply for this position, please send your resume to:
careers@griotsgarage.com